The same warm support, on your screen
Some of the people we work with live a few streets away. Others are on the other side of the world. Online counselling means that where you live is never the thing that stops you getting support.
A session over video feels more natural than most people expect. After a few minutes it is simply a real, honest conversation, the same as sitting in a room together, except you can do it from your own sofa, in your own time, wherever you feel comfortable.
However you like to talk, we can make it work
We keep things simple and use whatever you are already comfortable with. There is nothing complicated to set up.
Video call on Zoom, Teams or Meet
We send you a simple link. You click it at your appointment time and we are face to face. There is no account to make and nothing to wrestle with.
FaceTime
If you have an iPhone, iPad or Mac, we can meet on FaceTime. It is already built into your device, so there is nothing to download.
WhatsApp video or voice
Plenty of people prefer WhatsApp. We can do a video or voice call on the app you already use every day, wherever you are in the world.
A simple phone call
Not keen on being on camera? That is completely fine. For many people a good old fashioned phone call works just as well.
A message any time
Send a text or a WhatsApp message whenever something is on your mind. You do not have to wait for your next session to reach out.
On your schedule
Wherever you are and whatever the time difference, we will find a time that works around your life, not the other way around.
Sometimes a message is all it takes
Life does not only happen during your session. If something comes up, a hard day, a worry that will not settle, or a small win you want to share, you are welcome to send us a text or a WhatsApp message.
We are not a crisis service, so we cannot reply instantly through the night, but we will always come back to you. Knowing you can reach a real person who already knows your story can make a real difference.
All you need to begin
There is very little to sort out. If you can make a normal phone or video call, you can have a session with us.
Whichever device you already use is perfectly fine.
Somewhere you feel comfortable and will not be interrupted.
Home broadband, mobile data or a simple phone line all work well.
We send you a link, or use WhatsApp or FaceTime that you already have.
We will check it all works and that it feels right before anything else.
Sessions from home often feel more relaxed and open than people expect.
Online counselling really does work
It is natural to wonder whether talking to someone through a screen can really help. The honest answer, backed by a great deal of research, is yes. For many people it works just as well as meeting in person.
Being in your own space often helps. People tell us they feel safer, more relaxed and more able to be honest from their own home, with a cup of tea in hand and no journey at either end of the session.
The kinds of support we offer
Every one of these is available to you, in person where practical and online from anywhere.
Relationship Counselling
Support for couples and individuals to communicate, rebuild trust and feel close again.
Read more ›Grief Counselling
A kind space to talk through loss, at your own pace, with no timeline to stick to.
Read more ›Psychotherapy
Deeper, longer-term talking therapy to understand yourself and shift old patterns.
Read more ›Psychodynamic Therapy
Gently exploring how your past and early relationships shape how you feel today.
Read more ›Addiction Counselling
Warm, non-judgemental help with alcohol, drugs, gambling and other compulsions.
Read more ›Behavioural Therapy
Practical, step-by-step work to change unhelpful habits and ease anxiety.
Read more ›CBT
Practical tools to change the thinking patterns that keep you feeling stuck.
Read more ›Trauma Therapy
Safe, paced support for the effects of trauma, including from childhood.
Read more ›Wherever you are, we are ready when you are.
Book a free 15-minute call or send us a WhatsApp message. We will say hello, answer your questions and help you work out whether online counselling feels right for you. No pressure either way.
Common questions about online counselling
If something is on your mind before getting in touch, here are the things people most often ask us.
Does online counselling actually work?
Yes. A great deal of research shows that online and phone counselling can be just as effective as meeting in person. Many people find that being in their own space helps them open up more easily.
Which app or platform do you use?
Whatever suits you. We can meet on Zoom, Microsoft Teams, Google Meet, FaceTime or WhatsApp. We are happy to use whichever you are most comfortable with, and we will help you get set up.
What if I am not very good with technology?
That is no problem at all. We keep it simple. For most calls we just send you a link to click at your appointment time. If you would rather use WhatsApp or FaceTime that you already know, that is fine too.
Do I need to download anything?
Usually not. For a video call, a link in your web browser is often all it takes. If you prefer WhatsApp or FaceTime, you already have everything you need.
Can I have counselling if I live outside the UK?
Yes. We work with people right across the world by video and message. Wherever you are, and whatever the time difference, we will find a time that works for both of us.
Can I message you between sessions?
Yes. You are welcome to send a text or WhatsApp message any time something comes up. We are not a crisis service, so we cannot reply instantly day and night, but we will always get back to you.
Still have a question? We are happy to talk it through, with no pressure either way.
Devon-rooted, available wherever you are
We see people in person from our base in Teignmouth, Devon, and online right across the UK and the world. You do not need to live nearby, many of our clients meet us entirely over video or WhatsApp, from wherever feels comfortable. Tap an area to learn more.